Ordering and Shipping
How long will it take for my order to be processed and shipped? It is our goal to process and fulfill all orders within 48 hours of being placed. We will notify you by email once your items have been shipped with your order tracking information. Please note that if your order has an item on back order, the order will not shipped until all items are ready to ship.
When will I receive my order? Shipping time is dependent on which shipping option you selected for your order. Order using standard shipping should be received with 1-2 weeks of your order date. For other specialty and international delivery, please allow up to 4 weeks delivery time as there may be extra processing time. You can track your order using the tracking information provided in our shipping notification email.
Where are my items shipping from? We are proud to state that all of our products are made and shipped from the west coast of Vancouver Island, BC Canada. Yes... we're proud Islanders!
Will my items be sent in one package? For logistical reasons and to avoid shipping damage, we may ship your items from the same order in separate packages. We will notify you by email when we provide you with your order tracking information.
Still Have Questions?
Feel free to contact us with any questions you may have. See below or contact us at: firstname.lastname@example.org.
Contact Us By Phone:
Mon-Sat 9am-5pm PST
Phone - 1.833.423.2737
Contact Us By Mail:
Big City Beards
Attn: Jeff Weigel
PO Box 7, Stn A