Refunds & Exchanges
We know returns and exchanges can be a pain... We will do our best to resolve any issues you have in a friendly manor.
100% Money Back Satisfaction Guarantee
Big City Beards stands by our, small batch, premium quality, organic beard care products. We are so confident that our beard oils and balms will work for you, that we offer a 100% Satisfaction Guarantee. It's simple and transparent; if within 30 days and you're not happy with your product that you purchased for any reason we will refund 100% of the purchase price.
Satisfaction Guarantee Returns
Products purchased through our website
To return or exchange a product that you are not satisfied with purchased from our website, please see below for contact information or send us an email to: requests@bigcitybeards.com to let us know. We will contact you and provide you with a product return/exchange number and instruction for shipping the product back to us. To be eligible for a return or exchange, your item must be in the original packaging with the original receipt or proof of purchase.
Once we have received the items being returned for refund
We will happily process the refund to your payment method used to place the original order. Please note that it can take up to 5 business days to process the refund. See the Processing Refunds & Exchanges section below for more details.
Once we have received the items being returned for exchange
We will happily process the exchange and ship the replacement items back to you. Please note that it can take up to 3 business days to process and ship replacement items. See the Processing Refunds & Exchanges section below for more details.
Products purchased through one of our Retailers
Products purchased through our Retailers can be returned through the original Retailer purchased from for a full refund or exchange. To be eligible for a return or exchange, your item must be in the original packaging with the original receipt or proof of purchase. Please note that you will be required to fill out a Product Return/Exchange form at the Retailer to process your return or exchange. See the Processing Refunds & Exchanges section below for more details.
Processing Refunds Or Exchanges
Purchases Made From Website
Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Please note; to be eligible for a return or exchange, your item must be in the original packaging with the original receipt or proof of purchase. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 5 business days. Please feel free to contact us if you have any questions, see below for our contact information, for mailing address see our Contact page
Purchases From Retailers
If you purchased your product from one of our Retailers, your refund or exchange will be processed onsite. Please note; to be eligible for a return or exchange, your item must be in the original packaging with the original receipt or proof of purchase. If for some reason you cannot return your product to the original Retailer, contact us and we will be happy to process your return or exchange following the website purchase process. Please feel free to contact us if you have any questions, see below for our contact information, for mailing address see our Contact page.
Late or Missing Refunds
If you purchased your product from our website and you haven’t received your refund yet; please note it can take up to 5 business days to process before your refund is officially posted by your Bank or Credit Card company. If it has been more than 5 business days and you still have not received your refund yet; contact your Bank or Credit Card company by phone to find out when they are going to process your refund. Please feel free to contact us if you have any questions, see below for our contact information, for mailing address see our Contact page.
Fundraiser, Sale and Clearance Items
Clearly marked sale items purchased through our website can only be returned for a credit to your account. Please note; to be eligible for a return or exchange, your item must be in the original packaging with the original receipt or proof of purchase. Clearly marked Fundraiser and/or Clearance items purchased through our website are not eligible for refund or exchange. Fundraiser and/or Clearance items are sold as is with no money back satisfaction guarantee. Please feel free to contact us if you have any questions, see below for our contact information, for mailing address see our Contact page.
Exchanges for Defective & Damaged Website Purchases
We only replace items with no shipping costs if they are defective or damaged. Please send us a picture of the damaged of defective item and we will send you an email to confirm we have received your claim. We will also notify you of the approval or rejection of your refund or exchange based on our sole discretion. If you are approved, then your claim will be processed and we will ship a replacement item within 5 business days. Please note that we will email you instructions on how to return the damaged product. Please feel free to contact us if you have any questions, see below for our contact information, for mailing address see our Contact page.
Return Shipping
Shipping costs are non-refundable, you will be responsible for paying for your own shipping costs for returning your item. Please note; to be eligible for a return or exchange, your item must be in the original packaging with the original receipt or proof of purchase. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend that if you are shipping an item over $75, that you consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item. To return your product, please see shipping return mailing address below.
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